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With 96% of hotel guests carrying smart devices, and 70% of travelers indicating a preference for eco-friendly accommodations, hotels are working to integrate new technology and sustainability into operations and offerings. Short-term vacation rentals are well-equipped to offer the same services. Here are five ways they are following suit.
Digital guest experiences: mobile version of website, in-app chat, direct messaging.
Local guest experience opportunities: off-the-grid tours, volunteer work with local nonprofits, shopping for organic ingredients from local farms.
Sustainability: responsibly sourced toiletries; lights and thermostats that can be shut off or adjusted remotely; recycling options.
Augmented and virtual reality: virtual tours that provide the ability to see the interior before check-in; beacon technology to send virtual keys to guests’ phones; instructions for amenities such as laundry, security systems, and entertainment options relayed to renters through an accessible video library.
Smart homes and properties: voice technology, virtual concierge services, online guidebooks curated
by a host or property manager making local recommendations.
Sources: Booking.com, Hostfully.com, Trivago