A major roadblock to smart-building tech adoption is the lack of full integration of systems and data.
Smart office interior network concept
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Despite the benefits of smart building technology, relatively few organizations take advantage of it. That’s because their building systems and data aren’t fully integrated, according to a survey conducted for Johnson Controls, which offers building technology, software and services across 150 countries. Respondents included retail and commercial real estate leaders whose experiences informed these three results:

  1. Less than 15% of respondents said they’re fully integrated. On a scale of 1 (not at all integrated) to 7 (fully integrated), only 13% of retail and commercial real estate leaders reported their systems and equipment were fully integrated.
  2. Low integration of facility data is costly. Many leaders said that as a result of low integration, their organizations faced decreases in operating efficiencies (62%), customer loyalty (59%), revenue (47%), and brand reputation (45%). Fifty-seven percent said they had dealt with more regulatory penalties.
  3. Managing numerous partners involved with facilities is complicated. Nearly two-thirds of surveyed leaders work with partners that each specialize in specific types of building systems. Leaders also deal with misalignment between their partners (56%) and problems getting accurate and useful information from them (65%).
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