There will be a standing committee, known as the Grievance Committee, of at least _____ Board Members, in good standing, of whom at least a majority shall be REALTORS®. The members of the committee shall be appointed by the President, subject to confirmation by the Board of Directors, for staggered three (3) year terms. The committee shall annually select its own Chairperson and Vice Chairperson (or, alternatively, the President shall annually designate the Chairperson and Vice Chairperson of the committee). The Grievance Committee will hold regularly-scheduled meetings and/or review complaints/arbitration requests not later than forty-five (45) days after receipt of the complaint/arbitration request. (Revised 05/15)

In selecting members of the Grievance Committee, the President should consider the following recommended criteria:

  • number of years as a REALTOR®
  • number of years in the real estate business
  • primary and secondary fields of real estate endeavor/ expertise
  • participation in post-licensing real estate education
  • training in the Code of Ethics
  • position in firm (principal, nonprincipal)
  • size of firm
  • common sense
  • open-mindedness
  • familiarity with state(s) law and regulations
  • receptiveness to instruction/training
  • other relevant professional or procedural training

The committee should have balanced representation of REALTORS®, REALTOR-ASSOCIATE®s, men, and women, and should include representatives of various racial and ethnic groups. Committee members should be mature, experienced, knowledgeable persons of a judicial temperament. It is suggested that, to the extent practical, members of the Grievance Committee not serve simultaneously on the Professional Standards Committee or on the Board of Directors to avoid conflict with the prohibition on serving on more than one (1) tribunal in the same matter. (Revised 11/96)

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