All member associations of the National Association of REALTORS® offer mediation as a service to their REALTOR® members.

The National Association has developed the following training materials to assist boards in meeting this requirement.

These materials are taken from the “Mediator/Mediation Training” seminars conducted by the National Association. The National Association acknowledges the efforts of Lynn P. Cohn, Senior Lecturer, Northwestern University Law School for her contributions to the materials and simulations used in this training.

We suggest that you review the information on the National Association’s Mediation Initiative (#2 below) before using the rest of the material. This document provides a concise history of the requirement that member boards offer this valuable service to their members.

Questions concerning these materials, or on NAR’s mediation policies, may be addressed to the Member Experience team at 312-329-8399 or by email to NARpolicyQuestions@nar.realtor.

PSTM Resource Database: Look in this database to find mediation instructors to teach a class locally, or a mediation officer to help settle a dispute.

Download all materialszip (ZIP file, 363 KB; contains 33 files)

  1. Introductory Informationdoc
  2. NAR Mediation Initiativedoc
  3. Agendas:
    — Agenda for four-hour program doc
    — Agenda for seven-hour programdoc
    — Agenda for two-day programdoc
  4. Mediation Training Tips/The Big Picturedoc
  5. Mediation Training Tips/Setting Up a Demonstrationdoc
  6. Mediation Training Tips/Communication Skillsdoc
  7. Key Communication Skills overviewdoc
  8. Training Tips/Negotiation Skillsdoc
  9. Negotiation Skills/PowerPoint Presentationppt
  10. Distinguishing Positions and Interestsdoc
  11. NAR Mediation Modeldoc
  12. NAR Mediation Model/PowerPoint Presentation ppt
  13. Mediation Process and Strategiesdoc
  14. Bringing Mediation Homedoc
  15. Bringing Mediation Home/PowerPoint Presentationppt
  16. One Mercury Drive/Procuring Cause Simulationdoc
  17. Greediacre Mountain/Mediation Simulationdoc
  18. Twin Rivers Road/Procuring Cause Simulationdoc
  19. Quick Stop Strip Mall/Mediation Simulationdoc
  20. 1150 Stockton Drive/Mediation Simulationdoc
  21. Encouraging Reluctant Parties to Use Mediation Exercisedoc (Based on Twin Rivers Road Role Play)
  22. Mediator Hot Seatdoc
  23. Negotiation Skills doc
  24. Negotiation Skills/PowerPoint Presentationppt
  25. Articles/Resourcesdoc
  26. Sample Mediation Formsdoc
  27. Evaluation Formsdoc
  28. Coaching on Evaluative Mediationdoc
  29. Coach's Feedback Formdoc
  30. Mediation Checklistdoc
  31. Mediation Introductiondoc
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