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Success in leadership, especially as a chief staff executive, hinges on creating an environment where transparency, trust and support empower teams to perform their best, says Travis Kessler, RCE, CAE, who is retiring this year after 15 years as president and CEO of Texas REALTORS® and nearly 48 years in association leadership. Here are five essential lessons he has learned along the way:
1. Embrace flexibility and adaptability. In a constantly evolving industry, facing market disruptions and changing member expectations, adaptability is key. Being agile and open to change allows you to stay focused on what truly matters, ensuring your organization remains resilient and proactive.
2. Stay anchored with a strategic plan. A clear strategic plan is your road map. It shapes the budget, aligns resources and drives your association’s priorities. The ability to align the organization’s budget with long-term goals ensures that your team is equipped to implement meaningful change and deliver on the association’s mission.
3. Prioritize relationships. Strong relationships with brokers, members, employees and leaders are the foundation of long-term success. Trust and open communication build resilience during challenging times and open doors for innovation and growth. Never underestimate the power of relationships in navigating the complexities of leadership.
4. Foster a culture of sustainability. Cultivating a culture that prioritizes member engagement, relevance and value will strengthen your association’s sustainability. Such a culture not only reinforces performance but also protects your organization’s reputation in the eyes of both members and stakeholders.
5. Build a lasting legacy. Legacy isn’t just about short-term wins—it’s about visionary thinking that creates lasting value. By focusing on long-term projects and data-driven decision-making, you’ll leave a positive impact that extends beyond your tenure. Leading with ethics, empathy and logical reasoning should always guide your decision-making to ensure your legacy is one of integrity and sustainable growth.