![Shep Hyken](https://cdn.nar.realtor/sites/default/files/styles/bio_thumbnail_image/public/assets/images/Hyken_Shep.jpg?itok=_s_y5XWV)
Shep Hyken is a customer service expert, keynote speaker, and New York Times bestselling business author. Connect with him at hyken.com or on Twitter: @Hyken. For information on The Customer Focus customer service training programs, go to thecustomerfocus.com.